At NovaCast LLC, we work to process and ship your order as quickly as possible. Please review the information below for details about our shipping process and delivery times.

1. Where We Ship

We currently ship orders within the United States, including all 50 states.

2. Order Processing

Orders are processed within 1–3 business days after they are placed.

Orders are processed Monday through Saturday, excluding U.S. federal holidays. Once your order has been processed, it will be handed over to the shipping carrier.

3. Free Shipping

We offer free standard shipping on all orders.

Standard shipping generally takes 4–6 business days after your order has been handed over to the carrier.

The estimated total delivery time is therefore approximately 5–9 business days, including processing and transit.

4. Delivery Estimates

Delivery times are estimates and may vary depending on the destination, carrier operations, weather, holidays, or other circumstances outside our control.

The delivery estimate does not include the day the order is placed. Orders placed on weekends or holidays will be processed on the next available business day.

5. Order Tracking

Once your order has shipped, we will send a shipping confirmation email with tracking information when available.

You can use the tracking number to follow the progress of your shipment through the carrier's website.

6. Delays

Although we do our best to ship orders within the stated timeframes, carrier delays can occasionally occur. These may be caused by severe weather, high shipping volumes, holidays, or other circumstances beyond our control.

If your order appears to be delayed, please contact us and we will do our best to assist you.

7. Lost or Damaged Packages

If your package arrives damaged or you believe it has been lost in transit, please contact us as soon as possible with your order number and relevant details. We will review the shipment information and work with the carrier to determine the appropriate next steps.

8. Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order. If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if you request that the order be shipped again.

9. Questions About Shipping

If you have any questions about your order or our shipping policy, please contact our customer service team through our Contact Us page.