Refund & Returns Policy

At NovaCast LLC, we want you to be satisfied with your purchase. If you need to return an item, the following policy explains how returns, exchanges, and refunds work.

1. Return Window

You may request a return within 20 days of receiving your order.

2. Return Eligibility

We accept returns for both defective and non-defective products.

To be eligible for a return, the product must be:

• New and unused

• In its original packaging

• In the same condition as when you received it

• Complete with any accessories or other items included with the order

• Accompanied by your order number or proof of purchase

Products that have been used or damaged after delivery may not qualify for a return.

3. How to Request a Return

Before sending an item back, please contact us at:

supportcontact@novacastllc.shop

Please include your order number and the reason for the return.

Do not send an item back before your return request has been approved. Once your return is approved, we will provide you with instructions for returning the product.

4. Return Shipping

Returns are sent by mail.

For returns of non-defective products, the customer is responsible for the cost of return shipping.

If an item is defective, damaged, or incorrect, please contact us before returning it so we can provide the appropriate return instructions.

5. Return Address

After your return request has been approved, we will provide the appropriate return address and instructions.

Please do not send returns to an address that has not been provided by NovaCast LLC.

6. Exchanges

We accept exchanges for eligible products.

To request an exchange, contact supportcontact@novacastllc.shop within 20 days of receiving your order.

The original product must meet the return conditions described above. Exchanges are subject to product availability.

7. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product is damaged, defective, or you received the wrong item, contact us at supportcontact@novacastllc.shop as soon as possible.

Please provide your order number and photographs of the issue when applicable. We will review the situation and provide an appropriate resolution, which may include a replacement or refund.

8. Restocking Fees

NovaCast LLC does not charge restocking fees on approved returns.

9. Refunds

Once we receive and inspect your returned product, we will notify you whether the refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or card issuer may require additional time to process and post the refund to your account.

10. Questions About Returns

If you have any questions about our return, exchange, or refund policy, please contact us:

NovaCast LLC

Email: supportcontact@novacastllc.shop

Address: 6035 Charlotte St, Kansas City, Missouri 64110, United States